Refund policy

All fulfilled orders are non-returnable and non-refundable. When you decide to cancel your order, please let us know right away using our help center or email us at connectwithus@parcinq.com. If it has not been shipped, it will be canceled and your payment will be refunded. 

Damages and Issues:
Upon receiving your order, we kindly ask that you carefully inspect it and must be reported within the 72-hour window. If you identify any defects, incompleteness, damage, or if you've received the incorrect item, please contact us promptly. To assist us in addressing the matter, we urge you to record an unboxing video. Remember: No video, no replacement.

Please note that while we take every precaution to ensure that your items are sent out in perfect condition, damages or defects caused by mishandling during shipments are not covered by the insurance of the courier. As a result, we are regrettably unable to replace items in such cases. We appreciate your understanding in this matter. 

We greatly value your satisfaction and will work diligently to make things right within our capabilities for issues that are within our control. Thank you for entrusting us with your order.